Fluent Minds Educational Services is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and tutoring services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Parent/guardian name
Student name and age
Email address
Phone number
Grade level and academic needs
Payment information (processed securely through third-party providers)
Booking & Session Information
Appointment history
Attendance records
Session notes (where applicable)
Communication records related to tutoring services
Technical Information
When you visit our website, we may automatically collect limited technical information such as:
IP address
Browser type
Device information
Cookies and usage analytics
2. How We Use Your Information
We use your information to:
Schedule and provide tutoring services
Process payments securely
Communicate about bookings and session updates
Match students with appropriate tutors
Maintain service records
Improve website functionality and user experience
Comply with legal obligations
We do not sell personal information.
3. Third-Party Service Providers
To operate our services, we use trusted third-party platforms, including:
Online scheduling systems
Secure payment processors (e.g., Stripe)
Virtual meeting platforms (e.g., Google Meet)
Website hosting providers (e.g., Squarespace)
These providers process information only as necessary to deliver services and maintain their own privacy policies.
4. Data Sharing
We may share limited personal information in the following situations:
With assigned tutors, for instructional purposes
With payment processors to complete transactions
If required by law or legal process
We do not share or sell personal data for marketing purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of electronic transmission or storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.
6. Data Retention
Personal information is retained only as long as necessary to provide services and meet legal, accounting, or regulatory requirements.
Session records may be retained for quality assurance and administrative purposes.
7. Your Rights
In accordance with applicable Canadian privacy laws, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal data (subject to legal obligations)
Withdraw consent where applicable
Requests may be submitted to the contact information below.
8. Cookies & Analytics
Our website may use cookies or similar technologies to improve user experience and analyze site traffic. You may adjust your browser settings to disable cookies if preferred.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Policy Updates
This Privacy Policy may be updated periodically. Updates will be reflected by revising the “Last Updated” date.
11. Contact Information
Fluent Minds Educational Services
Operated by Keren Argueta
Email: info@fluentminds.org
Phone: (905) 320-6510
By using our website and services, you consent to the collection and use of information as outlined in this Privacy Policy.
